Stylist in Pocket · Return and Exchange process guide

Make sure that you
are logged in your Stylist in Pocket account.

On the left navigation side bar,
click Return/Exchange

Click Return/Exchange for the order you wish to return or exchange

Indicate your return or exchange request

If you request for item return

I. Click “Return”

II. Provide reason for returning. Let us know how we can better improve!

If you request for item exchange

I. Click “Exchange”

II. Choose your new preferred size

When you’re done,

click "Submit"

Schedule a pick up or drop off your item

Follow the instructions on how to proceed with scheduling a pick up or dropping off your item

Pick up is available for Metro Manila only

Drop off is available Nationwide

Review request and submit

Pick up summary

Drop Off summary

View status of request

You may view the status of your Return/Exchange request under the Return/Exchange table. You will see the status on a per item level upon clicking the list icon